FAQs

We want you to know exactly what to expect when you order from us, from payment to delivery and beyond. This guide walks you through each stage, so there are no surprises.

Before You Order (Payment Options)

When you’re ready to check out, you can pay using Paypal, any major credit card including Visa, MasterCard, Discover, and American Express, a standard debit card, or an E Check directly from your regular bank account. We’ve made sure there’s a convenient option for everyone.

After You Order: Processing & Shipping

Once your purchase is complete, our team gets to work. Most orders are processed and handed off to the carrier within 3 working days. Because we ship from different fulfillment centers around the world to reach you wherever you are, the total delivery time typically falls between 7 and 20 working days. You won’t be left in the dark—your tracking number will be updated 3 to 7 days after your package has left our facility.

Need to Cancel?

We move quickly to get your items out the door, which means the window for changes is short. You can cancel your order within the first 12 hours after it’s placed. After that point, the order has likely entered processing or is already on its way to you, and we’re unable to stop it. We know this can be inconvenient, but it’s how we keep our service fast and reliable.

If Your Order Has a Problem

If you receive a defective product, an incorrect item, or something that arrived damaged, please reach out to us within 7 days of receiving your order. We’ll review your case and, if it’s approved, we will send a replacement. It’s important that you don’t send anything back before we’ve had a chance to look into it—our customer service team will provide you with the next steps after the review. Stack-Fish reserves the right to deny any return request. Should a return be necessary, you’ll need to cover the return shipping costs, and the original shipping charges from your order won’t be refunded.

Items We Can't Take Back

For health and hygiene reasons, a few product categories are final sale and cannot be returned. This applies to cosmetics, lingerie, and any underwear or shapewear.

Getting in Touch

If you have a question not answered here, just send us an email and we’ll sort it out.